(Do not worry, we contact you if we have to). Customer service and satisfaction are very important to us. Return is allowed when the condition does not match with. Eturned items must be the original condition. Please keep in your mind that we take pictures of all the item's details to avoid any problem.The item "PILOT fountain pen Custom Heritage 912 Black Nib Gold 14K / M 137x12mm Resin" is in sale since Monday, January 20, 2020. This item is in the category "Collectibles\Pens & Writing Instruments\Pens\Fountain Pens\Pilot".japan" and is located in Japan. This item can be shipped worldwide.