Other areas may need more time. If the item is broken or not arrived, I will request a survey request.This arrival to you in to time in the time it is is different. It is not known to me. I will respond in good faith. Please contact me to do so products do not open a case without arrival. Our Products are 100% Authentic. I promise to pack up the product very carefully. If you have any question, please contact me. Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem you have. International Buyers - Please Note. We do not mark merchandise values below value - US and International government regulations prohibit such behavior. The item "Pilot fountain pen custom Heritage 912 FKVH-2MR-B-FA black JP Japan Import" is in sale since Wednesday, September 13, 2017. This item is in the category "Business & Industrial\Office\Office Equipment\Other Office Equipment". The seller is "japanmegamall" and is located in japan. This item can be shipped worldwide.